I have to get fingerprints made for a license I have. It is time to renew and the procedures have changed. Last time, I went to a provider and they got ink all over my hands, but we got the prints. Now, everything is electronic.
It should be simple to just go online and set up an appointment but it is not. Because the prints are for both the State and Feds, I took my time and read carefully all the instructions. I followed directions and got everything correct. Then it happened. The last step was to print a "pass" to get into the location. When I clicked on the button, it was the last time I saw the appointment form.
The only logical step was to call the provider. Wrong again. After multiple calls and disconnects, I finally got put on hold for about 20 minutes. When a real live person did answer, I explained my problem. She checked and said, "You’re all signed up. Just show up with your ID and a check."
There was no explanation of what happened to the online stuff.
Now in cyberspace, there is an appointment for fingerprints.
Don’t try to use it. It will identify you as a really grumpy old man.
PMO
©2011
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