My financial controller went to have the oil changed in her car this week. The car is now about two years old, so the shop we use went into their sales mode. They told her that on her next visit, she would need to have some services and repairs that would cost about $500. As expected, when she told me, I replied, “I don’t think so.”
She told me that they wanted to do something to the transmission, change the air filter, replace two tires and I don’t know what else. Why do these people tell customers such things? They tried all that on me on one of my visits. I changed the air filter myself.
But, in this age of equality, the same old approach of thinking a woman doesn’t know anything about a car still prevails. I do agree they usually don’t, but at least they should ask someone before agreeing to the ‘recommended’ services and/or parts.
Because they didn’t give her a written estimate, I’m not sure of what they intended.
Change the air in the tires, deep clean the glove compartment and adjust the radio station?
PMO
©2015
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