We’ve all heard, "It can’t get any worse." Don’t you ever believe that. It can and in my case often does get worse. Take a simple request for phone, internet and TV service at our house in East Texas. What could possibly go wrong? The better question is what could possibly go right.
Here’s some more free advice. If you have to deal with such services, be absolutely sure that you are dealing with the company you think you are. There are numerous third party companies that are contracted with major service providers. And to sum up the service you get from the one I had to deal with, #@^&*#$+@!!! I assumed that when I call the number listed for service I was dealing with a phone company. The recording choices led me to believe the same. Wrong.
After placing an order and being told I would get a confirmation email and phone call, I waited. When nothing happened I called a customer service number. What I found out did not make me happy. The third party company only placed part of the order and got that wrong. Long story short, it took over four hours to get things back on track and that is a definite maybe.
With my luck, every time the phone rings the TV will come on and the internet connection will go down.
I wonder what would happen if there really were any competent people at these companies?
Makes me shudder just to think about it.
PMO
©2011
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