How long has it been since you’ve had customer service for anything you spent your money for? The term "customer service" is defined, by me, as being treated fairly with respect - not what I am accustomed to around here. Hey, if I want to be treated unfairly with no respect, I can just stay at home.
This week, to my surprise, I got a letter from a company that allowed me to return a faulty product to where I bought it and get a refund. I had called them when the product failed and they gave me instructions on how to handle it. So, I was surprised when I got a letter asking me to call their customer service department. I called. They were doing a follow up to be sure I was satisfied. Guess what products I will buy from now on?
I must say it is refreshing to actually receive customer service.
And, not once did they offer an excuse.
PMO
©2017
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