Cable TV

We have a choice of cable companies, so long as choose the only one in town. It’s like a communist election, you get to vote but there’s only one candidate. Sure, I could go with satellite TV, but I’ve been there and done that.

Now the point I want to make. We had a problem with one of the TV boxes and I did all the trouble shooting and discovered that it was the power converter to the box that had failed. I took one from another room that we don’t use the TV there. But, I called the cable company to get them to bring me a replacement for the power cable. Well, after making two calls and enduring automated answering and questioning I did finally get a live person. It took five minutes to get out of the automation circle. They must believe that you’ll hang up and go away before you figure out a way to talk to an agent. My question is why would such a large company use a system that is not user friendly and even annoying?

I suppose there is no use complaining, this is typical service these days. That’s why when I get someone that is really helpful, I have a hard time believing it.

With all the trouble we’ve had with this company over the past five years, I’m thinking they should give me a stand-by stash of parts. I usually can find the problems, but don’t have the parts to fix the problem.

But, I’m not going to call them and ask. I don’t want to connect to the automated system again.

If my financial controller didn’t watch TV, I could get by without it.

PMO
©2017