We have two internet providers at our house because my financial controller works from home and must connect to Dallas. The phone company was our first service, until they got so bad we thought we were going to have to resort to smoke signals. Then we connected to a cable service. It was great for a couple of months. Twice the speed and always there. Not anymore. It went down yesterday and came back this morning and then down again. Calling customer service is a joke - not a funny one. All we get is, "we’re sorry for the inconvenience" and "we don’t know when service will be restored."
Because there is no real regulation on internet service providers, they can pretty well do what they want or don’t want to do. Since governments want power, why don’t they forget guns and focus on something useful like making providers actually provide. There is no reason for them to provide what they promise in the sales department. I would be willing to help write the punishment clause for non-compliance, to any such laws. First offences would be a public flogging and get worse from there.
America is connected by internet providers, wether we like it or not, to be lied to, cheated, abused, misused, ignored and insulted. Not to mention being terribly overcharged - especially in rural areas. Phone companies are regulated on voice service, but not internet. It’s time that the market demand providers deliver what they promise and reliability.
That’s my soap box for today. Now if I can get a connection, I’ll send it to you.
Sorry for the inconvenience.
PMO
©2013
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